Our goal at Banyan Grow is to build strong, enduring relationships with our clients by providing exceptional customer service at every stage. We greatly appreciate our clients' worries, thoughts, and viewpoints. We prioritize responding to your input because we see it as a priceless chance to improve our offerings and raise the bar for the level of customer service we offer.
In the unlikely event that you are not happy with banyangrowltd.com service, please get in touch with us right away. You can contact us by live chat, by email at [email protected] or by using our online form for inquiries. We are ready to help you as soon as possible and address any concerns you may have.
Please use the form given to send a trade enquiry if you have any questions about trading, including those about our terms and conditions or how your banyangrowltd.com trading account operates. We pledge to immediately investigate and respond to any trading-related questions you may have from our team of committed specialists. You may be confident that we will respond to your trading inquiry within 48 hours of receiving it. You will receive a thorough explanation of the circumstances and the result of your trade query when we have reviewed it.
You have the choice to file a complaint if, during your trading experience with us, you discover that our service does not live up to your expectations. We invite you to contact us if you have any queries about trading or if you would like to make a formal complaint. Please be aware that in order to enable a comprehensive investigation by our committed Quality Control Department, every field on the online complaint form needs to be filled out. It may be necessary to request further data or supporting documentation while the review is underway. We sincerely appreciate your cooperation as we work hard to respond to your problems in a timely manner and to provide you our thoughts and reaction as quickly as we can.
After we receive your complaint, we will give you a unique reference number (URN) for any further correspondence about the issue and acknowledge receipt of it within five days. Within two months of the complaint's submission, we hope to have it resolved. Please be aware, nevertheless, that after the submission date, the entire assessment procedure—including our response—will be finished in three months.
We will let you know why the resolution of your complaint took longer than two months if we are unable to address it. You may be confident that the evaluation and response procedure will be finished in three months from the date the complaint was submitted.
You will always have the option to voice any questions or issues we have about the security and privacy of your personal information. If you have any questions or concerns concerning the security or privacy of your data, you can use the Online Queries Form to make official complaints or to submit any queries.To access our Online Complaints Form, please click here.